Player Wellbeing

Responsible Gaming at gbajje

gbajje believes that gaming should always be a source of entertainment and never a cause of financial or emotional distress. We provide every player in Bangladesh with the tools, guidance, and support needed to stay in control and enjoy gaming safely and responsibly.

Self-Exclusion Available
Deposit Limits
Time-Out Feature
18+ Only Platform
24/7 Support

Our Commitment to You

At gbajje, responsible gaming is not an afterthought — it is a foundational principle that shapes every aspect of how we operate. We recognise that for the vast majority of players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh, gaming is a fun and recreational activity. However, we also acknowledge that for a small number of people, gambling can become problematic, and it is our responsibility to provide every resource necessary to prevent and address that.

gbajje has built a comprehensive responsible gaming framework that gives players direct control over their own activity. Whether you want to set a daily deposit cap, take a short break from the platform, or permanently close your account, all of these options are available to you at any time through your account settings or by contacting our support team.

We also maintain strict systems to ensure that no person under the age of 18 can access our platform. Age verification is applied at registration and enforced throughout the KYC process. The gbajje platform is strictly for adults aged 18 and above.

18+

Strictly 18+ Platform

gbajje operates an absolute minimum age policy. All players must be 18 years of age or older to register, deposit, and play. Age verification checks are applied at account registration and during the KYC process. Any account found to belong to a person under 18 will be immediately closed and funds reviewed in accordance with our underage gaming policy.

Responsible Gaming Tools

gbajje gives you direct, immediate control over your gaming activity through a suite of built-in player protection tools

Deposit Limits

Set a maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is reached, no further deposits will be accepted until the period resets. Limits can be lowered immediately but increases take 24 hours to apply — protecting you from impulsive decisions.

Session Time Limits

Define the maximum amount of time you wish to spend on the gbajje platform in a single session. When your chosen time limit is reached, you will receive a notification and the option to continue or log out, keeping you aware of how long you have been playing.

Time-Out Feature

Take a short break from the platform for a defined period — from 24 hours up to 6 weeks. During a time-out, your account remains open but you cannot log in, deposit, or place any bets. This is ideal if you feel you need a temporary pause to reassess your gaming habits.

Self-Exclusion

If you feel that a longer break is necessary, gbajje offers a self-exclusion option that locks your account for a minimum of 6 months, up to a permanent closure. Self-exclusion requests are processed within 24 hours. Once active, self-exclusion cannot be reversed until the chosen period has elapsed.

Loss Limits

Set a cap on the total amount you are willing to lose within a given period. Once your loss limit is reached, you will be unable to place further bets until the period resets. This tool helps you stay within a budget you are genuinely comfortable with.

Reality Check Reminders

Enable periodic pop-up reminders while you play that display how long your current session has lasted and your net win or loss position. These reminders are designed to help you make informed decisions about whether to continue your session or take a break.

How to activate these tools: All responsible gaming tools are accessible from your account settings dashboard after logging in. You can also request activation of any tool at any time by contacting our support team at [email protected]. Our team will respond promptly and confidentially, with no questions asked and no judgment.

Problem Gambling Self-Assessment

If you are unsure whether your gaming habits are becoming harmful, the following questions can help you reflect. These are not diagnostic questions — they are a tool for honest self-reflection. If you answer "yes" to three or more of the following questions, we strongly encourage you to reach out to our support team or an external helpline.

1
Do you find yourself thinking about gambling when you are doing other things?
2
Have you ever tried to hide your gambling activity from family or friends?
3
Do you feel a need to bet larger amounts to get the same level of excitement?
4
Have you ever borrowed money or sold possessions in order to fund your gambling?
5
Do you continue gambling to try to recover money you have already lost?
6
Has gambling caused conflict in your personal relationships or affected your work or studies?
If you answered yes to 3 or more of these questions, please contact our support team immediately at [email protected] or use the self-exclusion tool in your account settings. You can also speak to a trusted person in your life or contact an external support organisation.

Signs of Problem Gambling

Chasing Losses

Continuing to place bets in an attempt to recover money that has already been lost. This is one of the most common and most dangerous patterns associated with problem gambling and can lead to rapid escalation of losses.

Neglecting Responsibilities

Allowing gambling activity to interfere with work, education, family commitments, or daily responsibilities. If you are missing important obligations to spend more time on gaming, this is a serious warning sign.

Gambling with Essential Money

Using money set aside for rent, bills, food, or other essential living expenses to fund gambling sessions. Gambling should only ever be funded from genuinely disposable income that you can afford to lose entirely.

Inability to Stop

Feeling unable to stop gambling even when you want to, or repeatedly failing to stick to limits you have set for yourself. This loss of control is a hallmark of problem gambling and requires immediate attention.

Emotional Dependence

Using gambling as a way to escape stress, anxiety, depression, loneliness, or other negative emotions rather than as a form of entertainment. This pattern can quickly lead to a harmful cycle of dependence.

Secrecy and Dishonesty

Lying to family members, friends, or colleagues about how much time or money is being spent on gambling. Secrecy around gambling activity is a strong indicator that the activity has moved beyond healthy recreational play.

How gbajje Keeps Gaming Safe

The platform-level measures gbajje has in place to protect every player on the site

Mandatory Age Verification
Every new gbajje account undergoes age and identity verification before full platform access is granted. No player under 18 years of age is permitted to deposit or play under any circumstances.
Behavioural Monitoring
gbajje uses automated systems to monitor player activity patterns for signs of problem gambling, such as unusual session lengths, rapid bet escalation, or repeated failed withdrawal attempts. Flagged accounts are reviewed by our responsible gaming team.
Proactive Player Outreach
When our systems detect patterns consistent with at-risk behaviour, our support team proactively reaches out to the relevant player to offer assistance, provide information about our responsible gaming tools, and suggest resources if needed.
Secure Account Controls
All responsible gaming restrictions applied to an account — including time-outs and self-exclusion — are enforced at the server level. They cannot be bypassed by creating a new session or clearing browser cookies.
Responsible Payment Processing
gbajje works with bKash, Nagad, Rocket, and Upay to ensure all transactions are subject to standard verification. We do not offer credit-based gambling or allow players to borrow funds from gbajje to place bets.
Confidential Support
All responsible gaming requests — whether for deposit limits, time-outs, or self-exclusion — are handled with complete confidentiality by our support team. There is no stigma and no judgment. Player wellbeing always comes first.

Important Reminders

gbajje asks every player to keep these principles in mind every time they play

Never Gamble to Solve Financial Problems

Gambling is not a reliable source of income and should never be used as a strategy to address debt, financial hardship, or economic pressure. The outcome of every game on gbajje is determined by certified random number generation — no strategy guarantees a win. Only gamble with money you can genuinely afford to lose in its entirety.

Do Not Play When Emotional or Distressed

Gambling while feeling stressed, upset, lonely, or under the influence of alcohol or other substances dramatically increases the risk of making poor decisions and losing more than you intended. If you are not in a calm, clear-headed state, log out of gbajje and return when you feel better.

Accept Losses — Do Not Chase

Chasing losses is among the most destructive patterns in problem gambling. Every bet placed on gbajje is an independent event — a loss does not make a future win more likely. Set a loss limit before you begin each session and stop playing when that limit is reached, regardless of what has happened previously.

Talk to Someone You Trust

If you feel that your gambling is becoming a problem, speaking openly with a trusted friend, family member, or professional can make a significant difference. You do not have to manage this alone. gbajje's support team is also available 24 hours a day to listen and assist without judgment.

How to Get Help

If you believe your gambling has become, or is at risk of becoming, a problem, the most important step you can take is to reach out for help. gbajje's responsible gaming support team is available around the clock to assist you in a completely confidential and non-judgmental environment.

You can contact us at any time via email at [email protected]. When you contact us regarding responsible gaming, please indicate the nature of your request — for example, requesting a self-exclusion, asking for your account to be temporarily suspended, or simply seeking guidance on the tools available to you. We will respond promptly and process your request as a priority.

In addition to gbajje's internal support, we encourage players to seek assistance from independent problem gambling support organisations. Speaking to a professional counsellor who specialises in gambling addiction can be enormously beneficial and is strongly encouraged where patterns of problem gambling have been identified.

Contact gbajje Support
Email our dedicated responsible gaming team at [email protected]. Available 24/7. We will acknowledge your message within 2 hours and process responsible gaming requests as a priority above all other support enquiries.
Request Immediate Self-Exclusion
If you need your account suspended or closed immediately, contact support with the subject line "Self-Exclusion Request" and state your preferred exclusion duration. Your account will be restricted within 24 hours of your request being received.
External Support Resources
Problem gambling support organisations and mental health helplines are available in Bangladesh. If you are experiencing financial distress as a result of gambling, we encourage you to contact a qualified financial counsellor or social welfare organisation in your area for independent guidance.
Support for Family Members
If you are concerned about the gambling behaviour of a family member or someone close to you, gbajje's support team can provide guidance on the steps you can take to help. We take third-party welfare concerns seriously and will respond with care and sensitivity.

Play Responsibly at gbajje

Explore our full range of games, cricket betting, and slots — always within the limits you set for yourself. Our support team is here whenever you need us.